Help in a crisis

​Canopi offers a free, confidential service that provides NHS and social care staff working in Wales with access to non-emergency mental health support.

If you need more immediate support, please access the services below:

SHOUT Crisis Support Text Service 

​If you need immediate support out-of-hours text FRONTLINE to 85258

​Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

​Canopi is working in collaboration with NHS Practitioner Health and have teamed up with SHOUT to create a confidential 24/7 text service.

Other out-of-hours services:

Doctors and medical students

Telephone the BMA Counselling Service on 0330 123 1245

Please note that you do not have to be a member of the BMA in order to use this service.

Samaritans wellbeing support line for health and social care workers and volunteers in Wales

English: free to call between 7am-11pm everyday on 08004840555

Welsh: free to call between 7pm-11pm everyday on 08081642777

The wellbeing support line is for anyone who works in health or social care and might be feeling worried, stressed or overwhelmed, or just needs to talk things through after a busy shift or long day at work.

All calls are answered by Samaritans volunteers, who are trained to listen without judgement and offer confidential emotional support. The support line will be open every day between 7am and 11pm, offering support in English. A Welsh language line will also be available every evening between 7pm and 11pm.

The line has been designed to help anyone working in the NHS or in social care in Wales to process their experiences during a time when they’re working under increased pressure and adapting to difficult circumstances. It’s focused on creating a safe space for them to share their feelings and talk about what they’re going through.